2014 Annual ARH CARES Award Winners Honored
Appalachian Regional Healthcare honored employees from across its Kentucky and West Virginia system who have been named their respective hospital’s 2014 Annual ARH CARES Award Winners Thursday evening in Lexington.
These 12 CARES Award recipients were honored because of their proven dedication and commitment to exceeding the ARH CARES Standards (Communication, Attentive, Respectful, Environment and Special) in their local communities.
“These employees have been recognized as going above and beyond to care for our patients, the communities we serve and their coworkers,” ARH President and CEO Joe Grossman said. “We are very proud of each of our CARES winners and sincerely appreciate their dedication to a health system that means so much to our communities.”
Those honored as the 2014 Annual ARH CARES Winner, include:
• Beckley ARH Hospital’s winner is David Bower, a radiologic technologist in the Medical Imaging Department. David has been employed at Beckley ARH for the past 23 years and interacts daily with patients. He was noted as always having a smile on his face and being kind and compassionate when assisting patients with exams.
• Harlan ARH Hospital winner is Margaret Franks, a radiologic technologist in the Medical Imaging Department. Margaret has worked at Harlan ARH for the past 17 years and has exhibited excellence in communication with patients and staff. Margaret instinctively knows how to calm patients and make each one feel special. It is her caring nature that keeps patients coming back.
• Hazard ARH Regional Medical Center’s winner is Kathy Watts, a critical care nurse in the ICU. Kathy has been caring for patients for the past nine years. Kathy always provides the perfect mix of professionalism and compassionate care. She is the example of a team leader and a team member both clinically and professionally.
• Hazard System Center’s winner is Tammy Sumner, a clerk typist in the Materials Management Department. Tammy has been with ARH for the past 33 years and is very loyal and dependable. She always provides excellent customer service to staff throughout the system.
• Lexington System Center’s winner is Jamie Brandenburg, a network engineer for the ARH system. Jamie has been employed for the past three years and has been referred to as the “go-to player” in many demanding situations. She often has come to the rescue, delivering top-flight troubleshooting and IT assistance.
• Mary Breckinridge ARH Hospital’s winner is Delana Roberts, an admissions clerk in the Admissions Department. Delana has been serving patients for the past six years. Being one of the first faces hospital patients, employees and visitors see, she always shares a warm and friendly smile with everyone.
• McDowell ARH Hospital’s winner is Todd Johnson, a physical therapist in the Rehabilitation Department. Todd has been caring for rehabilitation patients for the past three years, and has consistently provided compassionate care to achieve the best possible outcomes for his patients.
• Middlesboro ARH Hospital’s winner is Misty Short, a Financial Counselor in the business Office. Misty has worked at the hospital for 12 years, and has compassionately assisted patients with financial arrangements for their healthcare services received at the hospital. Always going the extra mile, When a covered service is denied, Misty becomes their advocate and will call the provider and defend her patient.
• Morgan County ARH Hospital’s winner is Tiffany Debord, a respiratory therapy technologist. Tiffany has been caring for Sleep Lab patients for the past two years. She consistently has provided compassionate care to her patients, always going the extra mile regardless of the patient’s need.
• Summers County ARH Hospital’s winner is Jennifer Clayton, a revenue cycle manager in the Admissions and Business Office Department who has served the hospital for the past two years. Jennifer has an amazing gift of helping others feel special. When the Affordable Care Act was confusing to patients, Jennifer spent countless hours educating patients and helping them get enrolled.
• Tug Valley ARH Regional Medical Center’s winner is Karen Keesee, a staff
nurse in the Emergency Department. Karen has worked for the hospital for the past 10 years. She is known to focus on the needs of the patients who come into the Emergency Room. Karen is always caring and compassionate and goes above and beyond for her patients.
• Whitesburg ARH Hospital’s winner is Brooke Whitaker, a clinical nurse manager who has worked closely with patients and staff for the past four years. Brooke blends compassionate patient care with knowledge that promotes service excellence. Her abilities to positively and effectively address issues allow other staff the security of having confidence in her management skills.
About Appalachian Regional Healthcare (ARH)
ARH is a not-for-profit health system serving 350,000 residents across Eastern Kentucky and Southern West Virginia. Operating 10 hospitals, multi-specialty physician practices, home health agencies, HomeCare Stores and retail pharmacies, ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia.
The ARH system employs nearly 5,000 people and has a network of more than 600 active and courtesy medical staff members representing various specialties. Firmly committed to its mission of improving the health and promoting the well-being of all people in Eastern Kentucky and Southern West Virginia, in the past 12 months alone, ARH provided nearly $142.8 million in uncompensated care for the uninsured and underinsured.