If you have a technical question about using or logging onto MyARHChart, please email us at myarhchart@arh.org. Please allow 24 to 72 hours for us to respond.
MY ARH CHART HELP
FREQUENTLY ASKED QUESTIONS (FAQs)
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MY ARH CHART SITE AND APP
Does MyARHChart cost me anything?
MyARHChart is a free service offered to patients of Appalachian Regional Healthcare.
How is MyARHChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure medical record numbers, personal usernames, and passwords. Each person controls their own password, and the account cannot be accessed without that password. MyARHChart uses the latest encryption technology to automatically encrypt each session. Unlike conventional email, all MyARHChart messaging is done while you are securely logged in.
REMINDER: Do not use MyARHChart for urgent medical matters. If you are experiencing a health-related emergency, call 911 immediately. If you need immediate attention from your physician, provider or clinic, call your physician’s office directly.
ACCOUNT INFORMATION
What if my lab tests are not available in MyARHChart when I expect?
Your test results should be available in MyARHChart within a few days. If you do not see the results within this timeframe, call your provider’s office.
If some of my health information on MyARHChart is not correct, what should I do?
Your MyARHChart information comes directly from your electronic medical record at your provider’s office and our hospitals. If the incorrect information is contained within a report or test result, contact the medical records department at your local facility or discuss it with your provider at your next visit. Your email, address, insurance and some other information can be edited directly in MyARHChart under Profile settings.
SHARING MEDICAL RECORDS
Can I view a family member’s health record in MyARHChart or have Proxy Access?
A family member can invite you to view their medical record through Shared Access or the appropriate paperwork for PROXY ACCESS. The proxy access request requires the patient, or legal representative, to sign a form giving ARH permission to share their information with the person they have identified. Proxy Access applies to spouses, family members, friends, parents, adolescents, or anyone else the patient may wish to share information with. The Proxy Portal Access Request form can be downloaded here, and you can drop your completed form off at your local ARH facility. For additional questions, please contact your local Medical Records department.
Can I ask questions regarding a family member through MyARHchart?
If you have health questions or information about another family member, please discuss these directly – in person only – so that pertinent information may also be updated in their health record, as necessary. If you have access to your child’s account, you may ask questions on their behalf from within their account.
Can my spouse and I, or my family share one MyARHChart account?
No, due to the sensitive nature of medical information, each person must establish their own MyARHChart account.
NEED MORE HELP?
Email us at myarhchart@arh.org
Please allow 24 to 72 hours for a response.